Article by Bryan Howard
March 20, 2019
A Colorado Springs Hotel put up a sign claiming they will ‘no longer serve Military Personnel and their guests.’This has received intense backlash on Social media for a hotel allowing mistreatment of our American soldiers.
One vet posted the picture of the sign with his version of events that transpired, “So last night we took over 600 people to the #doubletreecoloradoSprings and paid over $50 a person. They came in and shut down our traditions. Treated us like crap, refused to leave food for guests in the bathroom or chatting. They said when they are seated they will be served. They charged us over $12 a drink which we all paid. And then left this sign on the bar! This event was a post deployment ceremony! These men and women where being honored for serving our county, but I guess serving them at the double tree is too much! Just so you know, we did not damage the building and there was no reason to treat us this way!”
Osbourne, a disabled veteran whose husband is currently serving, says the group was in the process of an army grog. That’s a ceremony in which a unit honors those who have served, POWs/MIAs status, and those lost.
Based on unit tradition some odds and ends are added to the alcoholic and non-alcoholic mixes. The chain of command can also call for someone to drink from the grog if they violate etiquette.
According to Osbourne, there was no bad behavior on the part of the roughly 600 people in attendance. She says the hotel staff started blocking access to the grog, an incident that the attendees tried to handle in a professional manner, but soon the bars were closed and the signs posted at 9 p.m.
The staff told everyone they would only serve hotel guests after that, according to Osbourne. The ball was a private event that Osbourne tells News5 the group paid tens of thousands of dollars to have at the Doubletree, and that this is not the first time the hotel has hosted this exact type of ball.
She and others who organized the event did speak with General Manager Daniel Kammerer about the actions of employees. Which as he stated in a Facebook post “two of our team members acted without proper authority to close and exclude military guests from our hotel’s bar.”
Statement from Daniel Kammerer, General Manager of the DoubleTree by Hilton Colorado Springs:
“Our property has a proud history of hiring veterans and welcoming the military as our guests. Last night two of our team members acted without the proper authority to close and exclude military guests from our hotel’s bar. This action is inconsistent with our values and we humbly apologize. The two team members are no longer employed at the property. We have attempted to contact the leaders of the group to apologize and confirm that our property is one that welcomes all, especially the men and women who serve our country.”